Privacy Policy & Terms of Service

1. Privacy Policy: Information We Collect

1. Personal Information You Provide

We may collect personal information when you:

• Submit a contact form
• Schedule a consultation
• Subscribe to emails or newsletters
• Request information
• Complete intake paperwork through a secure third-party platform

This may include your name, email address, phone number, or other details you choose to share.

2. Automatically Collected Information: Like most websites, we may collect non-identifying information through cookies or analytics tools, such as:

• Browser type
• Device type
• Pages visited
• Time spent on the site
• General location (city or region)

This information helps us improve website performance and user experience.

3. No Therapy Information Stored on This Site

We do not store clinical, therapeutic, or health information on this website.
All protected health information (PHI) is collected and stored securely through HIPAA-compliant platforms used for:

• Intake paperwork
• Scheduling
• Billing
• Telehealth

2. How We Use Your Information

We may use your information to:

• Respond to inquiries or appointment requests
• Communicate about services or updates
• Improve website functionality and user experience
• Maintain internal records
• Comply with legal or ethical obligations

We never sell, trade, or share your personal information with marketers or unrelated third parties.

3. Cookies & Analytics

This website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. Cookies can be disabled in your browser settings at any time.

4. Third-Party Services

We may link to or use third-party platforms for:

• Scheduling
• Billing
• Telehealth
• Secure messaging
• Forms and documentation

These platforms have their own privacy policies. We encourage you to review them.

5. Confidentiality & HIPAA

Although this website is not a portal for clinical communication, all therapy services provided through our practice follow federal and state confidentiality laws, including HIPAA.
Please do not submit sensitive clinical information through the general contact form.

6. No Therapist-Client Relationship

Using this website, sending an email, or scheduling a consultation does not establish a therapist-client relationship. A therapeutic relationship begins only after:

• A consultation (if applicable)
• Completed intake paperwork
• Agreement to treatment
• Assignment to a therapist

7. Terms of Service

Use of Website Content: All content on this website, including text, graphics, and branding, is the property of Moxie Healing Collective (or its creator) and may not be reproduced or distributed without permission.

Educational and Informational Purposes Only: Content on this site is not a substitute for professional mental health treatment or emergency services.

If you are experiencing a crisis, call 988, go to your nearest emergency room, or contact local emergency services.

Client Responsibilities - By engaging with our services, you agree to:

• Provide accurate information
• Attend scheduled appointments
• Give timely notice of cancellations
• Follow financial and payment policies
• Understand the limitations of telehealth

8. Telehealth Services

If you receive telehealth services, you must:

• Be physically located within the state(s) where your therapist is licensed
• Ensure privacy during sessions
• Use secure internet connections when possible

9. Cancellation & No-Show Policy

Clients must provide at least 24 hours notice to cancel or reschedule appointments.

Cancellations within 24 hours or missed sessions will incur a $100 cancellation fee, unless due to emergencies or serious illness.

10. Payment & Insurance

Clients are responsible for payment at the time of service unless using an accepted insurance plan.
For out-of-network clients, we can provide documentation for reimbursement depending on your benefits.

11. Your Rights

You have the right to:

• Request information about your records
• Ask how your information is stored
• Request corrections
• Withdraw consent for communication

12. Good Faith Estimate (No Surprises Act)

Your Rights and Protections Against Surprise Billing

Under federal law, health care providers must give clients who do not use insurance or who choose to self-pay a Good Faith Estimate of expected charges.

You have the right to:

• Receive a written Good Faith Estimate before your first scheduled service
• Request an updated estimate at any time
• Dispute a bill that is at least $400 more than your estimate
• Keep a copy of your estimate for your records

What Your Good Faith Estimate Includes

Your estimate will outline:

• The cost of intake sessions
• The cost of ongoing sessions
• Estimated length of treatment (if known)
• Any additional fees you may be responsible for

If you believe you were billed incorrectly, you can contact the No Surprises Help Desk at 1-800-985-3059.

13. Changes to This Policy‍

We may update this Privacy Policy and Terms of Service at any time. Updates will be posted on this page with a revised “Last Updated” date.

‍14. Contact Information

If you have questions about this Privacy Policy, Terms of Service, or Good Faith Estimate rights, please contact:

Moxie Healing Collective
Email: billing@moxiehealing.com
Phone: 443-821-0425